Computer Support Specialist

FNFN is an inclusive employer and we invite all qualified persons to apply. For more details about this job posting please view the careers page of our website.

Our employees help us uphold our community driven vision for a "Strong Healthy Proud Self-Reliant Nation."

Our story: We are "the People of the Land" and have occupied our traditional territory for tens of thousands of years. We are professionals and business people, and we continue to be hunters and gatherers who move around our territory with the seasons, and with the animals that sustain our way of life and livelihood. We have a commitment and obligation to care for and protect our people, our rights, and our ecosystem, for past, current, and future generations. We are one of 6 First Nation's belonging to Treaty 8. To learn more visit www.fortnelsonfirstnation.org

What’s in it for you: Frequently referred to as the Serengeti of the North, we are located in the majestic Northern Rockies of British Columbia - our traditional territory is like no other. When you choose us for employment, you are choosing a unique work opportunity and life experience in one of the most beautiful places on earth. If you love wildlife and the outdoors, you will love our northern plains that meet the magnificent Northern Rockies Mountains, and all the supernatural experiences they contain. Our territory is blessed with an abundance of wildlife and natural landscapes that are the dreams of every wildlife photographer and outdoor enthusiast. The eco tours, hiking, camping, hunting, fishing, boating and motorized recreation in our territory are some of the best outdoor adventures in the world, drawing large numbers of international tourists annually. Our community and surrounding area are small, and even those who stay for a short time build friendships that last a lifetime.

As an employer we embrace opportunities to work with you, to help you cultivate the next best steps in your career, and to support your work life balance so that you can enjoy all that our territory has to offer. We recognize all federal and provincial general holidays, our offices shut down for 2 weeks in December each year, continuing full-time entry level jobs are awarded 3 weeks’ pro-rated vacation leave, group benefits are available to employees working continuously (and most work terms greater than 12 months), pension benefits are available for employees in permanent jobs, we score and grade jobs for pay equity placement on our point band salary scale. Our Human Resources staff works with our employees and management to continuously seek improvements that foster exemplary employer-employee relations.

You are a good fit if: you value working for a municipal-type operation that is dedicated to improving quality of place for our community members, you meet the minimum qualifications identified in the job posting, you enjoy working in a team based and highly collaborative work environment, you understand that onboarding in a continuous process that requires us working with you and you working with us to optimize the employment experience.

If we seem like the right fit for your personal goals, we welcome an opportunity to learn more about you and your resume.

The Job: Reporting to the Information Technology Technician, the Computer Support Specialist is responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations. This will be accomplished by performing question/problem diagnoses, guiding users through to issue resolution, communicating technical solutions in user-friendly language, and conducting end-user training where necessary. IT Support is also responsible for recording problems/solutions within the IT call-tracking system. The Computer Support Specialist will provide hardware and software maintenance, installation, training, consultation and troubleshooting services, ensuring employees have appropriate credentials and access. The Computer Support
Specialist will help the Information Technology Technician evaluates new and enhanced approaches to deliver IT services; tests and optimizes the functionality of systems, networks, and data; and defines technical requirements for the network.

CANDIDATE PROFILE:
The Computer Support Specialist has graduated from a recognized technical program in computer systems and networking studies, supplemented by related work experience. The Computer Support Specialist has good interpersonal, communication, and organization skills, and is a critical thinker who can trouble shoot and problem-solve IT issues and can take initiative to resolve issues. Maintaining a courteous approach in all matters, and possessing good listing and observation skills is key for this team player who is comfortable with deadlines, task-switching, and prioritizing a busy workload. The ability to work independently in a busy, varied, and diverse environment with changing priorities requires this employee to be self-motivated, independent and a team player with attention to detail

Hourly wage $29.15 - 33.05

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent with an acceptable combination of on-the-job training (or post-secondary certificate or diploma in computer sciences)
• Minimum 3 years’ experience working directly in IT support.
• Ability to diagnose problems, performs repairs, and provides support for a wide range of applications.
• Experience with computer and server hardware. Hands-on experience performing activities associated with installing, maintaining, and servicing computer-related products, including but not limited to desktops, notebooks, tablets, iOS devices, servers, and network devices, printers, and cellular devices, using standard methods, techniques and tools.
• Extensive knowledge of different office software suite such as Microsoft Office Software and LibreOffice.
• Knowledge of Outlook and connectivity to Microsoft exchange and Google Products, including setup of mobile devices and migration of settings and email information.
• Knowledge of: computer workstation setup, multi-function printers, Microsoft Active Directory how to setup domain users.
• Knowledge of directories and managing users.
• Knowledge of word processor, spreadsheet, browser, email and file compression software, backup/restore/imaging utilities.
• Experience with networking protocols, including TCP/IP, DNS, DHCP, VPN, networking and IP addressing.
• Able to quickly analyze issues and determine best course of action using available resources.
•  Sound judgment to escalate issues to IT Technician.
• Good customer service mindset and able to communicate in user-friendly language.
• Compliance with BC Immunization program, TB screening, and COVID-19 vaccinations.
• Ability to provide own transportation to and from work.
• Satisfactory completion of a Police Information Check.
• Valid Class 5 BC Driver’s License and drivers abstract is required.

ADDITIONAL ASSETS:
The following training/certificates and additional assets are preferred, but the Employer may provide training to successful candidate:

• Google™ drive, calendar, forms and otherGoogle™ products.
• Ability to speak Dene and/or Cree.
• Other certificates: WHMIS, First Aid.

WORK CONDITIONS:
This work takes place Monday to Friday, 8:30 a.m. – 4:30 p.m., excluding holidays. The majority of work occurs at various public/employer buildings on reserve. Requirement to travel to several sites on reserve.

HOW TO APPLY:

Closes: When filled.

Remuneration: Rate offered to the successful incumbent is pending certification(s), skills, experiences, knowledge. *Preference may be given to qualified First Nation’s applicants. Kindly forward your cover letter and resume to: recruitment@fnnation.ca

We thank all individuals for applying, but only those applicants whose applications clearly demonstrate meeting all of the requested minimum requirements will receive a reply.

* Constitution Act, 1982 [Section 35]; Canadian Charter of Rights and Freedoms [Section 15(1)]; Canadian Human Rights Act [Section 16(1)]; Employment Equity Act [Section 5(a), 10(b)]; Declaration on the Rights of Indigenous Peoples [Article 22]; ILO Convention 169 on Indigenous and Tribal Peoples in Independent Countries.